At Invil Limited, we pride ourselves on the quality and craftsmanship of our custom-made sheet metal products. Due to the bespoke nature of our offerings, all sales are considered final once production has begun.
Faulty Products
In the unlikely event that a product is found to be faulty or not as described, we commit to rectifying the issue. Please contact us within 14 days of receipt for an assessment. Depending on the problem, we may offer a repair, replacement, or refund.
Process
To report a concern or initiate a fault-based return, please reach out to our customer service team at info@invil.nz promptly. We will provide detailed instructions on how to proceed based on your specific situation.
We aim to resolve any issues efficiently, ensuring your satisfaction with our products and services.