Shipping Times
All orders are processed within14 days. Estimated delivery times are 7 days after dispatch. Custom-made orders may require additional processing time, which will be communicated during the ordering process.
Shipping Costs
Shipping costs are calculated based on the size, weight, and destination of the order. Costs will be displayed at checkout before the final confirmation.
International Shipping
We ship internationally, with all applicable customs duties, taxes, and fees being the responsibility of the customer. Delivery times vary based on destination.
Shipping Carrier
Orders are shipped via local carriers, contact info@invil.nz to provide tracking information for all shipments.
Risk of Loss
The risk of loss for all products ordered passes to the customer when the product is delivered to the shipping carrier.
Shipping Liability
We are not liable for any loss, damage, or delay caused by the shipping carrier. Customers are encouraged to purchase shipping insurance for added protection.
Shipping Issues
For issues with shipping, including delays or damage, contact our customer service at info@invil.nz Claims for lost or damaged items must be filed with the carrier.
Returns & Exchanges
Please refer to our Returns & Refunds Policy for information on returning an order.